How to Reconnect your Envoy S or IQ to your Wi-Fi Network - Hubands Energy

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How to Reconnect your Envoy S or IQ to your Wi-Fi Network
Travis Kask
/ Categories: Microinverters, Latest News

How to Reconnect your Envoy S or IQ to your Wi-Fi Network

Enphase

Are you having trouble connecting your Enphase Envoy S or Envoy IQ to your Wi-Fi network?  These instructions will step you through the process of getting your Enphase communicating again.

 

Steps for reconnecting your Envoy with WPS (Wi-Fi Protected Setup). 

We've determined that your Envoy is connected to the Internet via Wi-Fi and that you have WPS (Wi-Fi Protected Setup), which lets you pair your Envoy with your router without entering network IDs or password. 


Follow these steps to get your Envoy back online: 

1. Press and hold the WPS button on the wireless router for two seconds. On many routers, the WPS button flashes at this point. 

2. Quickly (within two minutes), return to the Envoy. Press and hold the Envoy WPS button below the phone icon for 5 seconds. WPS mode will not be enabled if the button is held for less than 5 seconds. When WPS mode is enabled the LED next to the phone icon will flash green. 

Check if the connection was successful 

Within two minutes, does the top LED with the cloud icon light up solid green? 

If it lights up solid green: Congratulations! You're back online. Your system now needs to re-sync, which can take anywhere from an hour to a few days depending on how long your system was offline. 

 

What to do if the connection was not successful? 
If the top LED does not light up solid green, the connection may have timed out before you completed steps 1 and 2 above. Walkthrough both steps again, trying to complete all steps within a two-minute window.  If you are unable to re-establish a wi-fi connection using the steps above, try to establish a connection using Manual Network Setup. 

 

Manual Network Setup


Steps for reconnecting your Envoy via manual Wi-Fi setup 

We've determined that your Envoy is connected to the Internet via Wi-Fi. Let's walk through the steps to manually establish a network connection, which will require you to use a device that is already connected to your home's Wi-Fi, such as a laptop, tablet, or smartphone. You will also need the password for your home's Wi-Fi connection. 

Follow these steps to get your Envoy back online: 

1. Briefly press and release (do not hold) the Envoy menu button below the phone icon. This will enable AP Mode (access point mode) on your Envoy which creates a wireless network you can join with your phone or laptop. 

(If you do hold the button for more than a second, it will initiate WPS pairing which we do not want to do at this time. If you accidentally hold the button for too long, don't worry -- the WPS pairing will timeout in two minutes.) 

The second LED button next to the phone icon will light up solid green. 

2. If you are using a laptop or desktop computer to complete these steps, unplug any Ethernet cable from your computer. This is critical to ensure your computer is able to connect to the Envoy wirelessly and does not default back to its standard Internet connection. 

3. Join Envoy’s wi-fi network using your mobile device or laptop.  Envoy_XXXXXX is the name of the mini-network you will join, where “XXXXXX” is the last six digits of your Envoy’s serial number 

4. Once you’ve joined the wifi network open a browser on your device (Chrome, Internet Explorer, Firefox, etc.)

5. In the address bar or search box type 172.30.1.1. Don't forget the dots! (Note that you are not connected to the Internet at this point, but you will use your mobile device to connect to the Envoy.) 

Scroll down the Envoy's homepage to verify you have connected to the correct Envoy (in the case when there is 
more than one). 

6. Tap the Wi-Fi configuration arrow on the Monitoring pane.

7. When prompted, enter the username envoy and the Envoy password. The Envoy password is the last six digits of 
the Envoy’s serial number. 

IMPORTANT: If your envoy was connected to an old router and this is now a new wireless network you will need to Forget or Remove the old network first then move onto the next step. 

8. Next, tap the View Networks button, then select your home network from the list of available networks.

9. Enter the password for your home network and tap the Connect button. 

Check if the connection was successful Return to the Overview screen: 

The Overview screen will confirm that you’ve successfully connected to your home network and 
the Monitoring section will display a green checkmark: 

Does the top LED on your Envoy, next to the cloud icon, light up solid green, like the image below? 

If the top LED lights up solid green: Congratulations! You're back online.

Your system now needs to re-sync, which can take anywhere from an hour to a few days depending on how long your system was offline. 

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