Service and Maintenance

Servicing and Maintaining your system

Hubands Energy not only sell high quality products, but we also service and maintain them as well!

Regular servicing of your system helps:

Identify and troubleshoot potential issues
Maintain a safe and healthy environment for your home or business
Extend the lifespan of your appliances

Our expert team services all residential and commercial heat pump systems, including high wall units, ceiling cassettes, ducted systems, floor consoles and hot water heat pumps, as well as fresh air and ventilation systems.

What is included in a Heat Pump Service?

We provide a comprehensive service for all heat pumps, including a full maintenance check on both indoor and outdoor units. Unlike some companies that only clean the filters, we use specialized Speed Clean machines to ensure a deep and thorough clean. Our service includes a multi-point inspection, complete system cleaning, electrical testing, and fault detection if needed.

Professional servicing enhances efficiency, reduces energy costs, extends the unit’s lifespan, and helps eliminate odours while ensuring optimal heating and cooling performance. Additionally, annual servicing is required to maintain a valid warranty on most heat pumps.

Indoor Unit:

Remove and clean internal filters of built-up dust
Check coil has no obstructions, remove grime build up and disinfect
Check fan has no obstructions, remove grime build up and disinfect
Clean condensate tray and flush drain
Check temperatures to ensure correct operation
Clean outer cover
Test and check batteries in remote control

Outdoor Unit:

Check pipe connection for overall condition and oil reside at flare nuts and check for any refrigeration leaks
Check isolator switch works, electrical terminals are all tight and electrical components are in good condition
Check for obstructions in unit from leaves and debris
Clean unit front and coil at back
Check unit has been sufficiently draining during heating mode
Check condition of all installed components
Clean unit
Spray unit against insects/bugs
Level unit if it has sunk in garden

Servicing Hot Water Heat Pumps

Hubands Energy proudly services hot water heat pumps from leading brands, including Stiebel Eltron, BOSCH, Quantum, Atlantic, Rinnai, Mitsubishi, and Econergy.

Our Hot Water Heat Pump Service includes:

Check coil has no obstructions
Flush unit condensate drain
Check pipe connection for overall condition and oil reside at flare nuts and check for any refrigeration leaks
Check isolator switch works, electrical terminals are all tight and electrical components are in good condition
Check anode and replace if necessary
Check hot water relief valve
Check thermistor and replace if necessary
Check evaporator tray for corrosion and blockages
Check for obstructions in unit from leaves and debris
Check temperatures to ensure correct operation
Clean outer cover
Spray unit against insects/bugs
Level unit if it has sunk in garden

Corrosion Treatment – Imperative for the Coastal Environment

Northland’s stunning coastal environment makes it a great place to live, but it also increases the risk of corrosion.

Our specialist treatments protect metal surfaces from corrosion, extending the lifespan of your outdoor unit. Whether you have an existing unit, or are installing a new one, our team can apply treatments on-site or before installation for maximum durability.

Corrosion treatments are a preventative measure and should be reapplied every 6–12 months for optimal protection.

Servicing Ventilation Systems

We service all brands of ventilation systems, including SmartVent, AMS, and HRV.

With a full range of filter cartridges in stock, our comprehensive servicing ensures your system operates efficiently and effectively.

Our Ventilation System Service includes:

Checking and replacing the filter/media if required
Checking and replacing batteries on sensors if required
Checking all ducting for damage and air leaks
Checking the fan unit is operational with sufficient airflow
Updating system settings for filter replacement if required
Checking system settings are optimal

Maintaining your Solar System

We recommend a maintenance check and clean every 12 months to ensure your solar system operates at peak efficiency.

While we do not currently offer solar panel cleaning, we recommend reaching out to Eco Shine Solar for professional cleaning and maintenance. They also provide bird-proofing solutions for customers experiencing issues with birds nesting under their panels.

Phone: 022 035 2494
Website: ecoshine.co.nz

A Typical Solar Panel Clean Includes:

Removing obstructions from each panel
Clearing dirt, mould, pollen, and debris from and around the panels

Additionally, we recommend a full electrical verification every 5 years to ensure your system is running efficiently and to address any potential issues. Our friendly solar team can arrange this service for you.

15 Kioreroa Road, Whangarei

sales@hubands.co.nz

0800 482 263