Frequently Asked Questions

Yes! Not only do we provide the best heating and cooling solutions for your needs, but our in-house accredited installation team ensures a seamless, professional installation. Plus, we back our work with an exclusive Hubands Energy installation warranty and exceptional after-sales support.

Yes, manufacturers recommend servicing residential heat pumps annually, while commercial units require more frequent maintenance. When you purchase from us, we automatically add you to our database and notify you when your service is due, ensuring your heat pump remains in peak condition year after year.

Yes, absolutely! All heat pumps on the New Zealand market are reverse cycle, meaning they provide efficient heating in winter and cooling in summer for year-round comfort.

Yes, you can run multiple indoor heat pumps from a single outdoor unit, but there are limitations. During your free, no-obligation quote, we’ll assess your space and needs to determine if this is the best solution for you.

Heat pumps are the most cost-effective heating solution available. Their energy efficiency comes from their high output-to-input ratio—typically, for every 1kW of electricity consumed, they generate around 4kW of heating or cooling. However, factors such as heat pump size, room insulation, and environmental conditions can influence overall efficiency and running costs.

A single split system, such as a high wall, floor console or ceiling cassette, will not efficiently heat or cool your entire house. However, there are several options available from multi-split units to ducted systems. During your free in-home consultation, we will recommend the best solution tailored to your needs.

Very quiet! Heat pumps from the four brands we carry are exceptionally quiet, which is one of the key reasons our customers are so satisfied with their purchase.